Privacy Policy —
batjeli Data Commitment
At batjeli, protecting your personal data is a core responsibility. This Privacy Policy explains exactly what information we collect from Bangladesh players, why we collect it, how it is stored and protected, and the rights you hold over your own data. We are committed to transparency, security, and compliance with fair data-handling practices.
256-Bit SSL Encryption
All data transmitted between your device and batjeli is protected by industry-standard 256-bit SSL encryption. Your personal information and payment details are never transmitted in plain text.
No Data Selling
batjeli does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate and improve the platform and to comply with legal obligations.
Full User Control
You have the right to access, correct, or request deletion of your personal data at any time. Our English-language support team will action data requests within 30 days of a verified request being submitted.
Minimal Data Collection
We collect only the data that is strictly necessary to operate your account, process BDT payments via bKash, Nagad, and Rocket, and comply with anti-money laundering requirements. No unnecessary data is gathered.
Cookie Transparency
batjeli uses only functional and analytics cookies necessary to deliver a smooth betting experience. We do not deploy aggressive third-party advertising trackers or cross-site profiling cookies on our platform.
24/7 Privacy Support
Questions about how your data is used? Our English-language support team is available around the clock. Data access or deletion requests submitted through live chat are handled by a dedicated privacy team member.
1. Information We Collect
batjeli collects personal information from registered players in Bangladesh in order to operate player accounts, process deposits and withdrawals in BDT, comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, and to deliver a safe, personalised betting experience. We are committed to collecting only the minimum data required for these purposes.
The following categories of personal data may be collected by batjeli:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Registration Data | Full legal name, date of birth, residential address (Bangladesh), email address, phone number, username | Provided directly by the player at account registration |
| Identity Verification (KYC) | National ID card (NID) number or passport copy, selfie/photo verification, proof of address | Submitted by the player when requested during KYC process |
| Payment Data | Mobile wallet account number (bKash, Nagad, Rocket, Upay), bank account details, transaction reference numbers | Provided by player during deposit and withdrawal transactions |
| Gameplay & Betting Data | Bet history, casino game sessions, win/loss records, stake amounts, cash-out times | Automatically recorded by the platform during play |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | Automatically collected via server logs and cookies |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Recorded when you contact batjeli support |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, time-out requests, responsible gaming assessments | Recorded when the player activates responsible gaming features |
batjeli does not knowingly collect personal data from individuals under the age of 18. If we become aware that a player account has been created by a person under 18, the account will be immediately suspended and all personal data associated with it will be securely deleted after the mandatory regulatory retention period has passed.
2. How We Use Your Data
batjeli processes your personal data for the following specific, legitimate purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent or being required to do so by applicable law.
- Account Management: To create, maintain, and secure your batjeli player account, including processing your login credentials, account settings, and profile information.
- Payment Processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Payment data is shared only with the relevant payment processor and is never stored in full on batjeli servers.
- Identity Verification (KYC/AML): To verify your identity and age as required by anti-money laundering and responsible gaming obligations. KYC data is processed by our secure verification partner and is not used for any other purpose.
- Gameplay and Service Delivery: To deliver cricket betting markets, live casino games from Evolution Gaming and Ezugi, slots from Pragmatic Play and NetEnt, Aviator by Spribe, and Fierce Fishing games. Your gameplay data is used to generate your personal bet history and to settle bets correctly.
- Customer Support: To respond to your queries, resolve disputes, process responsible gaming requests, and maintain a record of all communications with our English-language support team.
- Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the batjeli Terms & Conditions. Technical data including IP addresses is used for this purpose.
- Responsible Gaming: To monitor for signs of problem gambling, to apply self-exclusion requests, to enforce deposit limits and time-out periods, and to provide appropriate responsible gaming support to Bangladesh players.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, design, and content of batjeli. This analysis does not identify individual players.
- Legal Compliance: To comply with applicable laws and regulatory requirements, including responding to lawful requests from authorities where legally required.
- Marketing Communications (Opt-in Only): To send you promotional emails, bonus offers, BPL season alerts, or other marketing communications — but only if you have explicitly opted in to receive such communications during registration or through your account settings. You may opt out at any time by contacting our support team.
4. Data Sharing & Third Parties
batjeli does not sell, rent, or trade your personal data to third parties for any commercial purpose. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with applicable privacy standards.
- Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank, we share the minimum transaction data required to complete the payment with that specific payment provider. We do not share your complete financial profile with payment providers — only the data necessary for the individual transaction.
- KYC and Identity Verification Partners: Your identity documents (NID, passport) and selfie verification data are processed by our secure, certified identity verification partner. This partner is contractually prohibited from using your data for any purpose other than completing the verification check requested by batjeli.
- Game Software Providers: To deliver live casino games (Evolution Gaming, Ezugi), slots (Pragmatic Play, NetEnt, Microgaming), and crash games (Spribe), we share your player session token and a pseudonymous player ID with the relevant provider. Your full name, phone number, and payment details are never shared with game providers.
- Customer Support Platform: Our live chat support system may be provided by a third-party platform. Chat transcripts are stored securely and the support provider is contractually bound to process transcript data only for the purpose of delivering customer support on behalf of batjeli.
- Legal and Regulatory Authorities: batjeli may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, including in connection with AML investigations. We will disclose only the minimum data required to satisfy the legal obligation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of the batjeli business, player data may be transferred as part of that transaction. You will be notified of any such transfer via your registered email address, and the acquiring party will be bound by this Privacy Policy.
All third parties with whom batjeli shares personal data are required to maintain appropriate technical and organisational security measures to protect that data. We conduct periodic reviews of our data-sharing arrangements to ensure ongoing compliance.
5. Data Security & Storage
batjeli takes the security of your personal data seriously and implements a multi-layered technical and organisational security framework to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.
Our key security measures include:
- 256-Bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and the batjeli platform is encrypted using 256-bit SSL/TLS certificates. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted Data Storage: Sensitive data fields — including passwords (stored as salted hashes), payment account numbers, and KYC document copies — are encrypted at rest using AES-256 encryption. Plain-text passwords are never stored at any point in the system.
- Access Controls: Access to your personal data within the batjeli system is restricted on a strict need-to-know basis. Only authorised staff members whose role specifically requires access to player data are permitted to view it, and all such access is logged and auditable.
- Two-Factor Authentication (2FA): batjeli offers 2FA for player accounts to provide an additional layer of security beyond your username and password. We strongly encourage all Bangladesh players to enable 2FA in their account security settings.
- Regular Security Audits: The batjeli platform undergoes periodic security testing and vulnerability assessments. Identified vulnerabilities are remediated according to a prioritised schedule.
- Intrusion Detection: Our technical infrastructure is monitored continuously for unusual patterns of access or activity that may indicate a security breach or unauthorised access attempt.
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights or interests, batjeli will notify affected players at their registered email address as promptly as practicable and will take all necessary steps to contain the breach, assess its scope, and implement remedial measures.
While batjeli applies rigorous security measures, no online platform can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password and enable 2FA. If you ever suspect your account has been compromised, contact our 24/7 English-language support team immediately via live chat.
6. Your Privacy Rights
As a registered player on batjeli, you hold a set of rights with respect to the personal data we hold about you. batjeli respects these rights and will respond to all verified data requests within 30 calendar days of receipt. To exercise any of the rights listed below, please contact our support team via live chat or by emailing using your registered email address.
- Right of Access: You have the right to request a copy of all personal data that batjeli holds about you. This includes your registration data, gameplay history, transaction records, and any communications we have on file. We will provide this information in a readable English-language format within 30 days.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your residential address in Dhaka, Chittagong, or another Bangladesh city has changed, you can request an update via your account settings or by contacting support.
- Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data. However, this right is subject to certain limitations — batjeli is required by AML regulations to retain certain transaction and identity records for a legally specified minimum period (typically 5 years from the date of the last transaction). We will delete all data not subject to a legal retention obligation and will inform you of any data that must be retained and the reason for retention.
- Right to Restrict Processing: In certain circumstances (for example, where you contest the accuracy of the data we hold), you may request that we temporarily restrict our processing of your personal data while the matter is resolved.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service if you wish to do so.
- Right to Object to Marketing: If you have previously consented to receive marketing communications from batjeli (including BPL season promotions, bonus alerts, and Eid special offers), you have the right to withdraw that consent and opt out at any time, with immediate effect.
- Right to Withdraw Consent: Where our processing of your data is based on your consent (rather than on a legal obligation or legitimate interest), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
7. Data Retention Policy
batjeli retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to different categories of data held by batjeli:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML/KYC regulatory obligation |
| KYC / Identity Documents | 5 years from date of last transaction | Anti-money laundering compliance |
| Payment & Transaction Records | 5 years from date of transaction | Financial record-keeping and AML compliance |
| Gameplay & Betting History | 3 years from date of activity | Dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years from date of last interaction | Dispute resolution and quality assurance |
| Marketing Consent Records | Duration of consent + 2 years post-withdrawal | Proof of consent and opt-out compliance |
| Technical / Log Data | Up to 12 months | Security monitoring and fraud detection |
| Responsible Gaming Records | 5 years from self-exclusion or limit setting | Responsible gaming obligation — prevents re-registration during exclusion |
Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, batjeli will securely delete or anonymise the relevant records. Anonymised, aggregated data (which cannot identify any individual player) may be retained indefinitely for statistical and analytical purposes.
If you request account closure, your data will be retained for the periods specified above from the date of closure, after which it will be securely deleted. You will receive a confirmation email at your registered address when the deletion process is complete for data that is not subject to a mandatory retention period.
8. Policy Updates & Contact
batjeli may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer to Bangladesh players. When we make material changes to this policy, we will notify you by posting the updated policy on this page with a revised "Last Updated" date, and where appropriate, by sending a notification to your registered email address. We encourage you to review this page periodically.
Your continued use of batjeli following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should contact our support team to discuss your options, including account closure.
Contact Our Privacy Team: If you have any questions, concerns, or requests relating to this Privacy Policy or to the way batjeli handles your personal data, please contact us using the details below. All privacy-related correspondence will be handled in English and responded to within 30 calendar days.
- Email: — please include "Privacy Request" in the subject line of your email.
- Live Chat: Available 24/7 in English via the batjeli platform. This is the fastest channel for privacy queries and data requests.
- Response Time: All privacy requests will be acknowledged within 2 business days (Bangladesh Standard Time, UTC+6) and fully resolved within 30 calendar days of identity verification.
Your Data Is Safe. Now Enjoy batjeli
Now that you know exactly how your personal data is protected, explore cricket betting, live casino, slots, and Aviator — all in English, all in BDT, with 24/7 English support. 18+ only. Please gamble responsibly.